Our Policy

BOOKING

Bookings must be made at least two weeks in advance. Last-minute bookings (less than 7 days) will incur an additional late fee. Any bookings made within one week will not be accepted unless approved by the owner. Please note that many hotels in the Historic Plant District, including the JW Marriott and others nearby, offer valet parking only. If your setup is at one of these locations, make sure the valet knows Signature Special Moments will be arriving for decor setup. Any valet or parking fees charged by the hotel are the client’s responsibility.

RETAINER

A 50% non-refundable retainer is required to secure your booking. We accept Zelle, Cash App, and Apple Pay. For payments via Klarna, Afterpay, or Zip, we will issue a Stripe invoice. We do not accept CASH. Deposits are due at the time of booking. The remaining balance is due 72 hours before the event date at 12pm, except for travel clients, who must pay in full one week in advance. We offer a 30-minute grace period just in case, but after that, your booking will be forfeited and you’ll need to rebook with another NR deposit or pay a late fee of $50, which will be added to the remaining balance. If booking within 5 days of the event, FULL PAYMENT is required.

Last Minute Booking

To ensure we can provide the best experience possible, bookings requested within 5 days of the event date are considered last-minute bookings and are subject to a $40 last minute booking fee. For anyting less than 3 days, a $70 Last Minute Booking Fee will apply.

This helps cover schedules adjustmens, expedited planning, and the time required to secure supplies on short notice.

Please note:

• Last-minute bookings are subject to availability and cannot be guaranteed.

• The last-minute booking fee is in addition to the package price, travel fees, and any applicable add-ons.

• Full or partial payment may be required immediately to secure your date for last-minute bookings.

NO FULL PAYMENT MEANS NO SERVICE

An invoice will be emailed to the email address provided, detailing all charges and services requested. Please read and sign your invoice to avoid any confusion about pricing or inclusions.

REFUNDS

There are absolutely NO REFUNDS. We are committed to delivering the highest quality decor for your event and will make every effort to exceed expectations.

CANCELLATIONS

If you choose to cancel, Signature Special Moments will no longer provide a credit. To reschedule, you must submit a new date on the day of cancellation that falls within the next two months.

Property Access for House Calls (Private Residence)

• Please remove any clutter from the decorating area.

• Make sure pets are secured during setup.

• Ensure children are supervised and away from the work area.

• Provide a safe and clear workspace for our team.

If the room or area is not ready upon arrival, setup may be delayed or modified based on the remaining scheduled appointment.

A $45 Residential Setup Fee applies to all private residence bookings. In-home setups often require additional preparation and setup time due to varying room layouts, furniture arrangements, ceiling heights, ceiling fans, stairways, and other residential conditions.

Hotel & Venue Access Notice

Please note: Clients are responsible for confirming all decorating permissions and early or late access with their hotel or venue before the event date.

If access to the room or venue is denied or delayed due to a lack of confirmation, we cannot guarantee our services. Payments made are non-refundable, as dates, travel, and preparation time are reserved in advance.

Waiting time beyond the scheduled setup window may result in additional fees. Failure to obtain proper access may result in cancellations of services without refund.

Thank you for your understanding and assistance in helping us create a smooth and stress-free experience.

Please take the time to read our policy