Frequently asked questions

Q: How far do you travel?
A: We service up to a 20-mile radius from Hinesville, GA. Travel outside this area will incur a travel fee.

Q: How far in advance do I book?

A: Our schedule fills up fast, so we recommend booking as early as possible. That said, we can accommodate bookings with as little as 24 hours' notice if the requested time and date are available.

Q: How do you access the hotel room or Airbnb?
A: For hotels, clients must provide a key card or arrange access with the front desk. For Airbnbs with entry codes, you must provide the code in advance. We are not responsible for delays caused by incorrect or unavailable access information.

Q: Do you offer cleanup?
A: Yes! Cleanup is available for an additional fee (typically $75–$100 depending on the package). Some premium packages already include cleanup.

Q: Can I book just balloons?
A: Yes, balloon-only set ups are available by custom quote. Please contact us for details.

Q: How far in advance should I book?
A: We recommend booking at least 2 weeks in advance to secure your preferred date. Rush bookings may be available for an additional fee.

Q: What forms of payment do you accept?
A: We accept deposits and payments via CashApp, Zelle, and Apple Pay. Once the deposit is paid, you can choose to make payments through Afterpay, with Klarna coming soon. Please be aware that a non-refundable deposit is necessary to confirm your booking.

Q: Do you provide alcohol?
A: Complimentary champagne or wine included in select packages is available only for clients aged 21 and over. A valid ID may be required upon request.

Q: What if I need to cancel or reschedule?
A: Deposits are non-refundable but can be applied to a future date with prior notice. We request that you use it within six months. Please check our full policies for more information.

Q: Do you come to private homes and Airbnbs?

A: Yes, we do! For personal homes, we kindly ask that the space be clean so we can make your special moment truly amazing.

Q: Do I have to know my exact hotel and room number when I book?

A: We need you to provide the city where you'll be booking when making a reservation with us. Your exact location must be shared at least 72 hours before your setup date.

Q: What are the payment methods and refund policies?

A: A 50% non-refundable deposit is required to book, which will be applied to your setup fee. The remaining balance must be paid 72 hours before your setup, and we’ll send a reminder email for the final payment.

Q: Is the hotel room included in our fee?

No, our fee includes the decorations, the package items we provide for your room, and the time spent on preparation. Booking the room will need to be done separately.

Q: How can I decide on my setup time?

A: When selecting your setup time, choose the time you’d like us to arrive. Please allow 2-3 hours for the setup process. If a key is provided, we will leave it in your room once the setup is complete.

Q: What should I do while you decorate our room?

A: Typically, our customers head out for dinner or a date while we handle the decorations. We’ll notify you via text or email when we begin and once we’re done.

Please read Booking Policies & Services for additional inforamtion